SpeedSpan Internet Services


	online support form

	E-mail FAQ

	Webhosting FAQ

	Dialup Access FAQ

	Miscellaneous FAQ

Setting up access to your email account can be a little confusing. Below we have compiled answers to some of the most common questions we get regarding email setup and configuration. If this explanation doesn't help you figure out your issue, please contact us at the following numbers:

Office Hours Support: (513) 579.1990

After Hours Support: (513) 658.2258

Let us manage and maintain your key business servers...that's our core business, not yours.

How about secure email ?


1.	Secure web page Secure web page Internet email has been a relatively open protocol for the last 30 years. But you can access your email on a secure web page. Go to https://sp40.spanmail.net:7443/scripts/webmail.exe When you login there, you have to type your entire email address (jsmith@somedomain.com) in the email blank, not just the mailbox name (jsmith).

2.	SMTP Authentication From your email client (e.g., Outlook Express) you can also use ssl authentication for the outgoing mail server, which would require that you change the port number to 465 instead of 25. It will complain about the certificate not matching the server name. (We share the spanmail certificate, but if you want a secure certificate for pinnsg.com we'd buy and install that for a mere $200)

	Back to Main E-mail FAQ Page