Setting up access to your
email account can be a little confusing. Below
we have compiled answers to some of the most
common questions we get regarding email setup
and configuration. If this explanation doesn't
help you figure out your issue, please contact
us at the following numbers:
Office Hours Support: (513)
579.1990
After Hours Support: (513)
658.2258
Let us manage and maintain your key
business servers...that's our core business,
not yours.
How do I send and receive email messages?
1.
This page has some general information about how you can send and receive
email. It is primarily for our Dial-up and ZoomTown customers but the same ideas apply to our
web hosting customers. (The main difference would be to use your domain name instead of spsp.net.)
Note that new customers start with one mailbox but can create additional
mailboxes. For more information,
see the FAQ "How do I create and administer my mailboxes on the SpeedSpan server?"
2.
Usually, you would set up an email program
(Outlook Express, Eudora, Apple Mail, Netscape, etc.) on the computer
you use most of the time. This allows you to send and receive email while you
are connected to the internet (via dialup, ZoomTown, your company LAN, etc.)
If you're away from your computer, the best way to send and recieve
email is to use WebMail. See the FAQ "How do I access Web E-Mail?"
3.
Using an email program like the ones mentioned above (as
opposed to webmail), you will need to configure the program correctly
before you and use it to send or receive e-mail. There is usually
a Preferences Panel or Configuration or Options or Settings page.
Specific examples for various email
clients are in other Email FAQ.
The following covers some basic settings. Use the mail server names below if you
are a SpeedSpan Dialup or ZoomTown customer. Substitute your domain name
in place of spsp.net if you are a webhosting customer, e.g., POP server = "mail.yourdomain.com".
(A few domains use "mailhost.yourdomain.com") Specific examples in other FAQ
refer to mail at "yourdomain.com".
We will use the mail box name
"smithj" and the POP3 password
"your-password". Be sure to replace
with your existing name and password.
Information Requested
You
Enter
Receiving
Mail (POP3)
POP Server
mail.spsp.net
Account Name (or User Name)
smithj@spsp.net
Password
your-password
Sending Mail (SMTP)
SMTP Server
mail.spsp.net
4.
PORT NOTES. (Click the bold links for more info.) Mail transport between computers
uses several different ports. Your outgoing mail may use port 25, the SMTP
port. You can use port 587 instead, in which case you should set outgoing mail
for password authentication (not SSL). The advantage is that your mail should get
to the designated outgoing server, no matter which ISP you are using to connect
to the internet.
And you can recieve mail on port 110, the POP3 port, but you can, and probably should,
use the IMAP protocol, port 143, instead. (Advantage of IMAP.) Do not use the Secure Incoming ports for mail
hosted at SpeedSpan.
