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e-mail FAQ
 

Setting up access to your email account can be a little confusing. Below we have compiled answers to some of the most common questions we get regarding email setup and configuration. If this explanation doesn't help you figure out your issue, please contact us at the following numbers:

Office Hours Support: (513) 579.1990

After Hours Support: (513) 658.2258

 
 
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e-mail FAQ
 
  Configure a second account in Microsoft Outlook Express (windows)  
 
 
   
1.

Open Outlook Express.

 
2. Click Tools, choose Accounts to open the Accounts window.
 
3. Click the Add button, choose Mail.
 
4. The next screen asks for your name, e.g., "John Smith". Click Next.
 
5. Next asks for email address. Put full email address, e.g., "jsmith@spsp.net". Click Next.
 
6. Next asks for incoming server type, select "POP3". For incoming server, enter "mail.spsp.net" (for webhosting customers this must be your incoming server's name, usually mail.yourdomain.com). For outgoing, enter "mail.spsp.net" (for webhosting customers, usually mail.yourdomain.com). In other words, they're the same for incoming and outgoing. Click Next.
 
7. Next asks for account name and password. Enter email address for account name, e.g., "jsmith@spsp.net", and password. Click Next.
 
8. Click Finish.
 
  The program congratulates you, but it didn't do everything you wanted it to.
 
9. Select the account you just created (it may be called "spsp.net"), and click Properties.
 
10. On the General screen, enter the name you would like to see for the account, e.g., "John2", or "My Other Acct". Also enter your reply address, which is the same as the line above, e.g., "jsmith@spsp.net".
 
11. Click OK. Then click Close to close the Accounts window. Recommended: close Outlook Express and re-open it.
 
  When you choose Send and Recieve All (or select John2 or whatever) under Tools, you should get your messages. You can test this by sending emails to yourself using your 2 accounts. However, when you compose a message, the program will probably send it as the first account in your list. If you click on the From line, you can select the other account.
   
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