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e-mail FAQ
 

Setting up access to your email account can be a little confusing. Below we have compiled answers to some of the most common questions we get regarding email setup and configuration. If this explanation doesn't help you figure out your issue, please contact us at the following numbers:

Office Hours Support: (513) 579.1990

After Hours Support: (513) 658.2258

 
 
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e-mail FAQ
 
  How do I setup mail on my iPhone?  
 
 
   
1. iPhone Sync

The simplest way to set up email on your iPhone is to sync the email accounts already set up on your computer with your phone using iTunes.

Short Movie Clip About Synchronizing

 

2. Manual Setup (iOS4):

 

Go to Settings.
Tap “Mail, Contacts, Calendars.”
Outlook Express startup screen
Tap “Add Account...” Outlook Express startup screen
For SpeedSpan accounts, you'll have to tap “Othere” Outlook Express accounts screen
Tap “Add Mail Account” Outlook Express Email Acct General Properties
Fill in the inoformation.

Note that your name is transmitted with an email, but Description is simply for you to identify this particular account/mailbox on this device.

Tap Next.
Outlook Express Servers Properties dialog box
Note that you are setting up an IMAP account, which is almost always what you want. (Your mail will stay on the server - if you do not delete it - for you to see from your desktop machine.)

Tap in Host Name field on the Incoming Mail Server section...
Outlook Express startup screen
Fill in the Incoming section like this.

NOTE: Your Host Name for SpeedSpan accounts starts with “mail” followed by a period (not @), followed by your domain name. (There are a few domains that start “mailhost”. Hopefully you know who you are.)

NOTE: Use your full email address for the username (for mailboxes hosted by SpeedSpan).
Outlook Express startup screen
Fill in the Outgoing section (scroll the screen up) in the same way (same server name).

NOTE: Fill in the username (full email address) and password even though screen says it is optional.

Tap Next.
Outlook Express startup screen
Your phone will complain about the identity of the server. That's because it tries to use an encrypted (SSL) connection.

The SpeedSpan server can handle encrypted connections, BUT to completely fulfill the conditions for this, a purchased certificate of authentication would have o be installed on the server for your domain. (Then the identity would be verified.)

Tap “Continue”
Outlook Express startup screen
Your Account is established. Outlook Express startup screen
If you want to turn off SSL / Encryption so your phone doesn't complain from time to time, do this.

Assuming you are on the Home screen: Tap
  Settings
  Mail, Cont...
  name of acct
  Account Info
  SMTP
  mail srvr name (under Primary Serer)

You will see this
Outlook Express startup screen
Slide SSL to Off, AND change the port number to 587. Tap Done. Outlook Express startup screen
Tap Account Info (upper left), then Account Info (near bottom).

Change the Incoming Server Port number to 143.

Tap Account Info.

Tap Done.

Push the Home button.
Outlook Express startup screen
iPhone Setup.     Return to Top    
 
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