Setting up access to your
email account can be a little confusing. Below
we have compiled answers to some of the most
common questions we get regarding email setup
and configuration. If this explanation doesn't
help you figure out your issue, please contact
us at the following numbers:
Office Hours Support: (513)
579.1990
After Hours Support: (513)
658.2258
Let us manage and maintain your key
business servers...that's our core business,
not yours.
Configure an E-mail account in Apple Mail (OS X)
Start up Apple Mail.
Click Preferences in the Mail menu.
Note: this example is for Apple Mail that came with OS X 10.3 (Panther). For OS X 10.4 (Tiger), see the note in the
third pane below.
Select Accounts.
(You may set the General settings as shown if you wish.)
At the bottom of the Accounts pane,
Click the plus sign to add an account.
Note this example is for Apple Mail that came with OS X 10.3 (Panther). In OS X 10.4 (Tiger), setup, unfortunately, is
via a "wizard" a la Microsoft. However, after you use the wizard, you can review the setup and make sure it is similar
to the following.
For the Account Type, select POP or IMAP.
IMAP is the newer, more flexible protocol and is recommended.
You can read about IMAP and POP in the other FAQs.
Fill in the blanks.
Your full email address should go in both the Email Address blank,
and the User Name blank. (Most mail servers you have used expect
just the part before the @ sign in the User Name.)
Enter the mail server names. This will be mail.spsp.net for Dialup and ZoomTown customers,
and "mail.yourdomain.com" for webhosting customers.
(Some organizations have host names that start with "mailhost" but most start with "mail". Check your info.)
Note that to set the SMTP server name, click that list of servers and select "Add Server".
For Dialup and ZoomTown customers the SMTP server is "mail.spsp.net". Note for webhosting customers who are not
our dialup or ZoomTown customers:
Fuse (Cinti Bell), AOL and some other ISP's will not let you use your own SMTP server for sending mail.
So you'll have to use smtp.fuse.net for the SMTP server if Fuse is your ISP, or find out what your ISP's
smtp server is called. On AOL, we suggest
you use webmail, unless you want to use AOL's email service. To use webmail,
go to www.speedspan.com and login at the bottom left.
Click the "Advanced" tab. A recommended setup for POP would be
to click the top three checkboxes and select "Right Away" for the time to remove mail
from the server. This means that your email is on your local computer (only), where
Apple Mail can quickly search and sort it.
If you are setting up for IMAP (recommended), the top two checkboxes are the same; you
would ordinarily click those. The other option you may want to select
(particularly on your main computer), is to keep copies of
"All messages and their attachments" for offline viewing.
Other options are best left alone.
Close the Accounts window. You will be asked if you want to
save your new account settings. Click "Save"
Congratulations, you're done. Click the Get Mail icon in the main email window.
Select "Mail Help" in the Mail menu for more help.
