Setting up access to your
email account can be a little confusing. Below
we have compiled answers to some of the most
common questions we get regarding email setup
and configuration. If this explanation doesn't
help you figure out your issue, please contact
us at the following numbers:
Office Hours Support: (513)
579.1990
After Hours Support: (513)
658.2258
Let us manage and maintain your key
business servers...that's our core business,
not yours.
Configure Windows Outlook to access your SpeedSpan e-mail account
Start up Outlook.
Click Tools.
Click Email Accounts.
Select Add a new email account.
Click Next.
Select POP3 for Server Type.
You could also choose IMAP. IMAP is primarily useful if you access email from more than one computer.
See IMAP
and
POP
for a quick overview of what these mean.
Click Next.
Follow this example, substituting your correct account information. Read and use the Test Settings section.
If you have your own domain (e.g., yourdomain.com), substitute it for the Incoming and Outgoing servers. For our webhosting customers,
it will usually be "mail.yourdomain.com" but a few are "mailhost.yourdomain.com".
IMPORTANT
You may have been using a different Outgoing mail server, for example, a Fuse or ZoomTown customer
may have smtp.fuse.net for Outgoing. This is no longer recommended, and will usually cause problems.
Click the More Settings button on the screen above and you should see some options like these.
Click "My outgoing server requires authentication" and choose "Use the same settings as my incoming mail server".
Click OK.
ISPs (e.g. RoadRunner, Comcast) will let you use a mail server other than theirs, if you can authenticate with that outside server.
"Authenticate" means: identify that you have an account on that server, which usually just means sending your email address and password.
(Historically - before spam - the Outgoing server didn't care who was sending mail!)
Click Finish.
On the main Outlook screen, click the "Send/Recv" Mail icon to check for mail.
